If you’re a homeowner, you know the subject of this following post all too well. If you’re not yet a homeowner, take notes as we communicate a valuable life lesson. What is the lesson, you ask? Well, in short . . . the lesson is this: everyone communicates, but few truly connect. Sound like some ancient proverb? Maybe. Are a few individuals attributed to that quote? Perhaps. But the truth of the matter is that communication goes way beyond words. There is no amount of talking or bullet points for reading that mean really connecting on a heart level. As a painting contractor, we are mostly concerned with that aspect—connecting with our customers on a day-to-day basis. And when we say day-to-day, we mean real time check-ins with homeowners of properties.
But before we dive into the nuances of our philosophy, we’d like to first explain how this quality in business pertains to one of our core values. After we examine said core value, we’ll take a deeper dive at what makes Mission Painting different, from a painting contractor perspective, and some warning signs to look for when inviting other “skilled” workers into your home.
Whether you’ve been burned in the past or have a prospective project lined up, let the following words sink in. And if you want to learn any more about our process, reach out to us today. If you’re not planning on painting anytime soon, you never know when inspiration (likely in the paint chip aisle) might strike.
A Painting Contractor Core Value
At Mission Painting, our team thrives on four main core values: Driven by Faith, Pursuing Excellence, Stewarding Our Resources, and Working with Integrity.
That last one is what we’ll focus on in this post—and for good reason. Per our website:
“Your home is a sacred space. Every step we take reflects that truth. We follow through with our commitments, provide daily updates to our customers, and leave every space better than when we found it.”
We want to reiterate that first line: YOUR home is a sacred space. When individuals invite anyone into his or her home for a project, you’d think all those working professionals would treat the home like their own. That is sadly not the case. We’ll get to a few warning signs and painting contractor red flags in a minute, but our proactive promise is to do what we say we are going to do, and let you in on each step of the process. That is what we call connecting and that is how we take “communication” from a word to one of our core values. Integrity is the name of the game—it’s who you are and what you do when nobody’s looking.
It’s obvious that our homeowners aren’t always around when we’re working on their home improvement projects. Even so . . . our team of painters and project managers work to ensure they feel like they’re on the job with us. That is a testament to our team, and should serve as a relief to our customers.
Our Wonderful Team of Project Managers
Mission Painting’s team is made up of professionals who are not perfect, but certainly are striving. (See our other core value: Pursuing Excellence).
When our blog is said and done, we hope to put the spotlight on each of our employees at Mission Painting. For the purpose of this section, we’d like to introduce you to David Higgins. We might do a full post on David later—his background, hobbies, and favorite ride at Disney World. But we have to talk about David in this post because the topic is too applicable to his skillset. If you scan through our Google Reviews, you might see the name “David” pop up a lot in specific customer reviews. There is good reason for that: David Higgins is FANTASTIC when it comes to connecting with customers.
He is on each job, every day, and there to answer any questions a homeowner might have.
Remember our warning? If you’ve ever been “burned” by a painting contractor or any other home improvement professional? Well, we know most of those amazing reviews are because many people see workers like David as a breath of fresh air. He’s honest, available, thorough, and in general . . . just a really nice guy. But nice guys are only as good as their word—luckily for us, David is a nice guy who gets the job done. He won’t stop until the customer knows that.
Unfortunately, not all painting contractors can say the same . . .
So What Red Signs Am I Looking For?
Good question. And we said we would touch on it, so here you go. If you experience any of the following when working with a painting contractor, hold the phone. You work too hard for your money to waste a dime on a poor performing business. We recognize some businesses are just early in the game and learning. But that is no excuse for any of these poor traits:
- Contractor doesn’t pick up the phone when you call them multiple times
- Contractor leaves worksite a mess.
- Contractor asks for additional payments (at weird times in the process) that wasn’t outlined anywhere in writing.
- Contractor promises to follow up with you during the job, but you don’t hear from them until the end.
- Contractor pushed back deadlines which makes the project seem never-ending.
- Contractor bad-mouths other businesses or individuals by name.
- Contractor possesses a majority of poor online reviews.
- The list sadly goes on . . .
The common thread within each of those bullet points? You guessed it: communication. But a better way of putting it, like we said at the beginning of this post, is that bad painting contractors fail to connect with the homeowner.
Part of what gets us out of bed in the morning is knowing there is a city full of individuals who have had bad past experiences with contractors, and we have an opportunity to prove them wrong. To prove that there are painting contractors who care. To prove that there are businesses that operate with their core values in mind. To prove that there are project managers who care about your well-being as much as they do getting the job done.
And to prove that such a company exists in the heartland of America. And we’re just getting started.